Shipping & Returns

Shipping:

We strive to ship all orders received before 3:00 pm Eastern Standard Time on the same day.

Please allow up to 2 business days for orders to ship after transmittal and processing.

Please do NOT wait until the last minute to place a large order.

After you submit your orders, you will receive an automatic email order confirmation with the full invoice numbers displayed. Please use these invoice numbers when communicating with us.

We do our best to ship orders that we receive before 3pm EST the same day, but we cannot guarantee it. If you place your order around or after 3pm EST, please take into consideration that it will likely not ship until the next day.

Backorders are shipped per your instructions. Orders are shipped via USPS, UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.

If you have chosen 2-day shipping, that means you will receive your order 2 business days, not including weekends or US federal holidays, from the date in which your order was SHIPPED, not from the date it was placed. We still ask you allow up to 2 days from the date your order was PLACED for it to ship.

If you have questions or would like to make special shipping arrangements please contact us at [email protected] and we will work with you to get you what you need, when you need it.

Please feel free to contact us with any questions.

International Shipping
We do not ship internationally at this time.

 

 

Order & Service Questions



Changes to an Order Already Placed

Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 3pm Eastern Standard Time.

 

If there is a change in your order or an order cancellation, please call us immediately or email [email protected]

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact us immediately regarding a replacement or return. All returns require a return authorization number.

Refused/Returned Order
The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. 

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to TwinPleasures within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us with the reference number assigned by the carrier and we will process the claim for you.